This is an email we recently sent to Ariston. We then telephoned Ariston to see what they could do about our machine. We asked to speak to the managing director Simon Taylor. We had a call from Simon Taylor essentially telling us.. "that we shouldn't complain. Doesn't believe that Ariston is a bad product. That we were delusional. And was sorry we felt that way about the quality of the product, we cannot help you and I'm not prepared to do anything."
Sent to: arisit@arisit.com
Subject: AML 125 Washer Dryer
Date: 10 February 2009
To Whom It May Concern:
We have now had 2 washer dryers from Ariston. Both have broken down and needed extensive repairs. The first washer dryer had to be fully replaced as it was described by your staff as a lemon Now, only after 3 years, the replacement washer dryer has also broken down and in need of repair. The cost to repair the washer dryer will be $600+.
I have taken a look at your international website and believe that you are making false promises.
"Ariston's philosophy is simple - to become part of everyday life taking Care of you, offering domestic appliances unique in Style, giving to your house a fine touch of design. Ariston appliances are studied to guarantee Quality and Performance: they are able to work in total safety and silence in order to accommodate any need you could have. Therefore you can work, spend time with your family or even dream sweet dreams without having to worry about them".
Firstly, when the washer dryer constantly is in need of repair you are not taking care of us.
Secondly, you are not guaranteeing quality and performance.
Speaking to our repairman who we have come to know rather well and he said that he's had a large number of issues with Ariston products. We have also spoken to retailers and other Ariston customers and there seems to be a constant theme.
If you do a google on Ariston, this message seems to be amplified by many not only here in Australia, but the rest of the world. The current theme is "stay away from Ariston".
The most disappointing part of this whole mess is the fact that I was the managing director of the advertising agency held responsible for the launch of Ariston into the Australian marketplace. I believed not only in the brand, but also the products. Whilst the other Ariston products in our household have stood the test of time, the washer dryer has not.
My wife and I have now reached a point of no return. We are at the point whereby we do not want any more products from Ariston (free or otherwise). We therefore demand our money back and we ask that you organise someone to come and pick up the washer dryer, so it can be used as spare parts somewhere else.
Bad publicity is the worst thing you could ask for and believe me, you have had more than your share. So we just think it is right to let you know our feelings and thoughts directly rather than publish them.
My wife is not happy and it has caused her immense stress and not made her life any easier. As a result, it has not made my life easier either.
I look forward to your written response or telephone call so we can clear this matter up urgently.
Hi
ReplyDeleteSeems to me a case of sour grapes here, Rather than have such a long winding monotone probably a little politeness would have got you both a better response.
You have not mentioned your date of purchase but it seems at least 6-7 years have passed from the date of purchase. You must be kidding if you are expecting warranty for life. And as you’ve mentioned you were involved with Ariston advertising you probably have not even paid full price. I would be curious to know actually what you paid for the machines. Both Invoice copies of Ariston and Miele would have probably added some meat into the argument. Unless you are now doing advertising work for Miele and got a freebie.
Being in customer service I can tell you if you really need any help from a company you probable may get some help if you can suck up your ego and be polite. Customers like you actually toughen up all companies in assisting customers outside their contractual obligations. I would be surprised if Miele or any brand can give you an unconditional warranty for 8-10 years, Also would you be asking your auto dealer a refund after using the vehicle had problems even within the first year of purchase.
At the end of the day you look like a guy that needs to get a bit more of sunlight and probably add some friends to your circle.
We consumers are tired of hearing another whiner screwing it up for people who actually have had genuine problems.
Regards
Justine
Merely a smiling visitant here to share the love (:, btw outstanding style. beko ankastre
ReplyDelete