Hi Cathy, thanks for your email.
As previously mentioned, the first Ariston Washer Dryer we purchased broke down on many occasions and after numerous repair attempts you had to have it replaced. This first Ariston Washer Dryer was well within the 5 year warranty period.
The second Ariston Washer Dryer that was given to us as a replacement has now broken down, only after 3 years. The 5 year warranty should cover every product irrespective of whether it was purchased or replaced. So I'd suggest this is somewhat out of balance with your 5 year warranty.
We (along with many other dissatisfied Ariston customers) have come to the conclusion that your brand promise of 'quality' and 'performance' is rather misleading. Which now leads me to the analogy of a bad apple. Bad apples are just that. Nice to look at, but not so great on the inside.
Finally, the telephone call my wife received yesterday from the managing director Simon Taylor was unbelievable. His tone and manor was unjust. His lack of empathy for the situation and unwillingness to provide a realistic solution, does not adhere to the Ariston brand promise of 'taking care of you'.
All we ask is that you provide us with a full refund and also remove the Ariston Washer Dryer from our property so it can be used as spare parts or scrap metal.
I look forward to your response and resolution of this matter.
Kind regards,
Simon
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