Dear Mr Hakim,
This is in reference to your Ariston Front Loader Washing Machine Model No. AML125.
I am in receipt of your letter received on 10TH February 2009.
We understand how disappointing it can be when your expectations are not met, however we are unable to meet your request for a refund as the warranty expired 26 months ago.
Please refer to your warranty card
.The guarantee applies for the period
of five years commencing from the
original date of purchase
I would suggest you contact an authorised agent in your area to inspect the unit to advise you of what is required to repair it. The agent will be able to purchase the parts direct from us; alternately you may also purchase these direct from us if you know what is required.
Please see as follows the name and contact numbers of two repairers in your area.
Dom Tech Appliances 03 9872 6850
AG & Co Pty Ltd 0403 125 300
Yours Sincerely
Cathy Ticknas
Customer Service Officer
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