Dear Simon,
My wife said that you were condescending and arrogant. She said she also remained calm throughout the conversation...until the very end....when obviously, her temper got the better of her.
We are not interested in taking any legal action whatsoever. We just want to join the growing number of dissatisfied customers out there and voice our opinion. In fact, all we will do is tell as many people as we can about our situation and ask them not to support or buy Ariston products.
Today, we had the pleasure of telling 56 people. Most have been mothers at the local primary school, some media people, some industry people and various bloggers over the internet. We've also asked those people to let other people know. In fact, it has been somewhat comforting to share stories with other people not only here in Australia, but around the world.
We ask that people support us, and Not Buy Ariston.
Regards,
Simon and Dani
My wife said that you were condescending and arrogant. She said she also remained calm throughout the conversation...until the very end....when obviously, her temper got the better of her.
We are not interested in taking any legal action whatsoever. We just want to join the growing number of dissatisfied customers out there and voice our opinion. In fact, all we will do is tell as many people as we can about our situation and ask them not to support or buy Ariston products.
Today, we had the pleasure of telling 56 people. Most have been mothers at the local primary school, some media people, some industry people and various bloggers over the internet. We've also asked those people to let other people know. In fact, it has been somewhat comforting to share stories with other people not only here in Australia, but around the world.
We ask that people support us, and Not Buy Ariston.
Regards,
Simon and Dani
Ex. Ariston customer and new Miele customer.
Hi
ReplyDeleteSeems to me a case of sour grapes here, Rather than have such a long winding monotone probably a little politeness would have got you both a better response.
You have not mentioned your date of purchase but it seems at least 6-7 years have passed from the date of purchase. You must be kidding if you are expecting warranty for life. And as you’ve mentioned you were involved with Ariston advertising you probably have not even paid full price. I would be curious to know actually what you paid for the machines. Both Invoice copies of Ariston and Miele would have probably added some meat into the argument. Unless you are now doing advertising work for Miele and got a freebie.
Being in customer service I can tell you if you really need any help from a company you probable may get some help if you can suck up your ego and be polite. Customers like you actually toughen up all companies in assisting customers outside their contractual obligations. I would be surprised if Miele or any brand can give you an unconditional warranty for 8-10 years, Also would you be asking your auto dealer a refund after using the vehicle had problems even within the first year of purchase.
At the end of the day you look like a guy that needs to get a bit more of sunlight and probably add some friends to your circle.
We consumers are tired of hearing another whiner screwing it up for people who actually have had genuine problems.
Regards
Justine
Hi Justine,
ReplyDeleteThanks for your comment. The first machine started playing up pretty much straight away. We had service call after service call to fix the problems over the 5 years. It got to the point where they could no longer fix it. As such they gave us a new machine as a replacement. Then that machine started having problems. If a warranty starts from the first product you purchased, then what's the point? We've been polite (no ego) and we have tried various means to get this problem resolved. Ariston on the other hand, have been entirely unprofessional.
Our service guy said he has had so many problems with Ariston and advised strongly against purchasing anything else from them. Hence Don't Buy Ariston.
I don't have sour grapes, but when you have a product that continues to fail and you continue to pay money to get it fixed and it does not help simplify your life, then you need to ask questions?
See what the National Sales Manager from Ariston wrote. Is he wrong too? Also have a look at what other people are saying about the products and brand around the world on various blog sites. Here's a couple.
http://www.comparestoreprices.co.uk/washer-dryers/ariston-a1600wd.asp
http://www.productreview.com.au/showitem.php?item_id=14382
http://www.productreview.com.au/showitem.php?item_id=59413#REVIEWS
Add this to what the retailers say and then you've got to be mad to then go and buy Ariston.
So we are just voicing our opinion. We've moved on and purchased a new Miele machine (see latest blog post). Their customer service has been brilliant. The delivery boys were great too.
Ps. I don't do work for Miele. I paid full price for the machine. And from what everyone tells me, it should last for about 20 years.
Kind regards,
Simon (happy with life, but not with Ariston).