PRODUCT REVIEW ARISTON AVXL 129

We haven't had much to say about Ariston since we purchased our lovely Miele front loader washing machine....so we thought we'd do a bit of a google search to see what others are saying.

FROM WWW.PRODUCTREVIEW.COM.AU

February 23rd, 2009

Pros: The Harvey Norman salesman did a good job of selling this machine to us.

Cons: If you are considering purchasing a front loader, do not purchase an Ariston. Our model is a peice of junk, the after sales service agent is an air conditioning mechanic who knows nothing about washing machines,Ariston Customer service refused to assit.

Overall: We have been fans of front loading washing machines for some time. We a growing family we decided to invest ina large capacity machine. The local Harvey Norman store recommended this machine over any other. We listened to his advice and purchased the machine even taking out additional warranty coverage as extra insurance. The main bearing in the drum failed within a year. This required the washing machine to be taken away and repaired by the nominated local repair agent who is an air conditioning mechanic. When the machine was eventually returned, the drum had been refitted incorrectly, the door seal was not fitted and the machine never worked properly again. In spite of repeated attempts to have the loacl agent make good the repairs, he refused to assist. As a result of the faulty workmanship the washing machine began to leak and with visable rust bubbles appearing through the paintwork. We tried to claim the repair damage with Ariston, who refused to acknowledge the problem and refused to process our warranty claim. My advise it do not purchase and Ariston front loading washing machine, do not purchase it from Harvey Norman and do not purcahse additional warranty, it is not worth the paper it is written on. Not happy Jan!

PRODUCT REVIEW OF ARISTON AVXL 129

We haven't had much to say about Ariston since we purchased our lovely Miele front loader washing machine....so we thought we'd do a bit of a google search to see what others are saying.

FROM WWW.PRODUCTREVIEW.COM.AU

March 3rd, 2009

Pros: Nothing

Cons: how un reliable this peice of junk is

Overall: This machine is a piece of crap i would never ever buy ARISTON again. Buyers BEWARE if you wish to waste your money buy an ARISTON.

MIELE VAN - READY FOR DELIVERIES

ECONOMIC CRISIS OFFERS OPPORTUNITIES SAYS MIELE MANAGING DIRECTOR

Story by Grant Shepherd

SYDNEY: Michael Jeanes, managing director at Miele Australia, has announced Miele’s financial outlook for 2009 and commented on how the current economic climate is not an excuse for failure.

Jeanes is confident that Miele Australia will grow in 2009, due to the rise witnessed in invoiced sales for 2008 and a strong order book across all divisions of the company.

Miele is remaining confident that despite these tough economic times, the company will continue to grow, and Jeanes was adamant that this crisis will prove to be an opportunity for the company.

“The economy is not an excuse to fail but an opportunity to excel. In the current environment, all manufacturers have the opportunity to become bigger, stronger and more successful by slimming down the non-value added services,” he said.

In regards to Miele specifically, Jeanes was also positive that they were well prepared to beat the competition.

“There is probably no other brand in our industry as prepared as Miele for the coming challenges. In the last few years we have invested heavily in additional overheads and capital projects to create a sustainable competitive advantage and become the brand of choice,” he commented.

In relation to first quarter expectations for 2009, Jeanes emphasised that this was traditionally a comparatively quiet period, but he was confident of further growth.

“Unprecedented demand for Miele washing machines and dishwashers has already placed serious stock pressure on certain models, whilst Miele’s range of integrated fridge/freezer combinations has already achieved record sales in their category compared to the same time last year,” he said.

Source: www.current.com.au

THANK YOU MIELE

OUR RESPONSE TO SIMON TAYLOR

Dear Simon,

My wife said that you were condescending and arrogant. She said she also remained calm throughout the conversation...until the very end....when obviously, her temper got the better of her.

We are not interested in taking any legal action whatsoever. We just want to join the growing number of dissatisfied customers out there and voice our opinion. In fact, all we will do is tell as many people as we can about our situation and ask them not to support or buy Ariston products.

Today, we had the pleasure of telling 56 people. Most have been mothers at the local primary school, some media people, some industry people and various bloggers over the internet. We've also asked those people to let other people know. In fact, it has been somewhat comforting to share stories with other people not only here in Australia, but around the world.

We ask that people support us, and Not Buy Ariston.

Regards,

Simon and Dani

Ex. Ariston customer and new Miele customer.

SIMON TAYLOR'S EMAIL RESPONSE

Your wife told me to get f..ed and ten called me a prick and you have the hide to say I was unjust. I never raised my voice or swore at her.

Your product is 26 months out of warranty.

If you don’t like our decision please forward your complaint to the appropriate legal channel.

Regards

Simon

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Simon Taylor
Managing Director
Arisit Pty Ltd